Privacy Policy

Privacy policy

Rooted Garden Care is a brand of Living Leaves Limited, trading as Alaster Anderson, part of the Alaster Anderson Group. This Privacy Policy explains how we collect, use, store, and share personal data when you use the Rooted Garden Care website, contact us, request a garden survey, or use any client portal or related services.

We are committed to protecting your privacy and handling your personal data responsibly, in line with the UK GDPR and the Data Protection Act 2018.

Who is responsible for your data

For the purposes of data protection law, Living Leaves Limited is the data controller for personal data collected through the Rooted Garden Care website and related services.

Registered Office: 83 Victoria Street, London, SW1H 0HW
Company No. 06043035 | VAT No: GB353979255

How we collect personal data

We may collect personal data when you:

Contact us by form, email, or telephone.

Request a garden survey or other services.

Use a client portal (if enabled), including submitting information or viewing updates.

Subscribe to updates (if enabled).

Browse our website, where analytics and technical data may be collected (see Analytics and cookies below).

We may also receive personal data from third parties, for example when a representative, household manager, architect, designer, or contractor contacts us on your behalf, or where you have asked someone to share your details with us.

What personal data we may collect

Depending on how you interact with us, we may collect:

Contact information such as name, address, email address, telephone number.

Property and service information you provide, such as garden requirements, photos you choose to share, access details, and service preferences.

Communications, including emails and messages you send us.

Portal related information, such as account identifiers and activity logs (if the portal is enabled).

Technical data, such as IP address, device type, browser type, and pages visited (typically via analytics).

We do not seek to collect special category data (such as health information) through this website. Please avoid sharing sensitive personal data unless it is necessary, and we have asked for it.

How we use personal data

We use personal data to:

Respond to enquiries and provide information you request.

Arrange surveys, quotations, and deliver garden care services.

Manage client relationships, including scheduling, service notes, and updates.

Operate a client portal (if enabled), including providing status updates and service information.

Improve our website, services, and client experience.

Send service communications such as appointment confirmations or essential updates.

Send marketing communications where permitted (see Marketing below).

Lawful bases for processing

We process personal data under one or more lawful bases, depending on context:

Contract: where processing is necessary to provide services you have requested, or to take steps at your request before entering into a contract.

Legitimate interests: where processing supports our business operations, service delivery, website improvement, and relationship management, and those interests are not overridden by your rights.

Consent: where you have chosen to receive marketing, or where consent is required for certain cookies or tracking.

Legal obligation: where we must process data to comply with legal requirements.

Marketing

If we send marketing communications, we will do so in line with applicable law. You can opt out of marketing at any time by using the unsubscribe link (where provided) or by contacting us.

Analytics and cookies

We may use analytics tools, such as Google Analytics, to understand how visitors use our website. This information is typically collected in aggregate and helps us improve content, navigation, and performance.

Concrete example: we may review which service pages are read most often, and whether visitors reach the Book a survey page, then improve menus and page content accordingly.

Cookies and similar technologies may be used to keep the site working, to improve performance, and to collect analytics. For more information, please see our Cookie Policy.

Who we share personal data with

We may share personal data with trusted third parties where necessary, including:

Specialist contractors and suppliers engaged to deliver services, where relevant to your work.

Professional advisers such as accountants, insurers, and legal advisers.

IT, hosting, and systems providers who support our website, email, storage, and operational tools.

Analytics providers (such as Google) in connection with website performance measurement.

Authorities where required by law, or where necessary to protect rights, safety, and prevent fraud.

We only share what is necessary, and where third parties process data on our behalf we require appropriate contractual safeguards.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, UK Addendum to EU Standard Contractual Clauses, or other lawful transfer mechanisms recognised under UK data protection law.

Data security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure. This includes access controls, secure systems, and encryption where appropriate.

Transmission of information over the internet is not completely secure. While we take care to protect your data, any transmission is at your own risk.

How long we keep personal data

We keep personal data only for as long as necessary for the purposes it was collected, including to provide services, manage our relationship with you, meet legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on the nature of the data and the reason we hold it. You can contact us if you would like more detail on retention for a specific type of data.

Your rights

You have rights under UK data protection law, which may include the right to:

Access your personal data.

Correct inaccurate or incomplete data.

Request deletion of your data in certain circumstances.

Object to processing based on legitimate interests.

Restrict processing in certain circumstances.

Request data portability where applicable.

Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

How to complain

If you have concerns about how we handle your personal data, please contact us first so we can address the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Contact us

For privacy and data protection queries, please contact us using the details on the Rooted Garden Care website. You can also write to our registered office:

Living Leaves Limited (trading as Alaster Anderson)
83 Victoria Street
London, SW1H 0HW

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, or legal requirements. Any updates will be posted on this page.

Legal entity and registered details

Rooted Garden Care is a brand of Living Leaves Ltd, trading as Alaster Anderson.
Registered Office: 83 Victoria Street, London, SW1H 0HW
Company No. 06043035 | VAT No: GB353979255

Last reviewed: 25 February 2026